Frequently Asked Questions

Ordering

1. Will I receive confirmation of my order?

2. Are there any extra charges beyond the prices quoted?

3. When will my payment be taken?

4. Are there any other products available that are not on the Internet?

5. Why is the billing address displaying the same as the recipient's address?

6. Why can't the website find my combination of login and password?

7. How do I remove an item from my basket?

8. Why won't the calendar let me select my delivery date?

9. Will there be a message card in the box?

10. Can I specify or change any of the contents of my bouquet?

11. What does 'Order Status' indicate in my order history?

12. I have an incomplete or inaccurate delivery address, how can I find the correct address?

13. Can I arrange for a courier delivery of a bouquet from your postal range?

14.Which bouquets can I arrange a same-day delivery for?

15. Can I change my choice of bouquet or other gift once my order has been confirmed?

16. When will my gift be delivered?

17. How can I track a delivery?

18. Where do you deliver to?

19. What happens if the recipient is not at home when the delivery is attempted?

20. How do I apply an Offer Code from a catalogue?

21. How do I take advantage of an offer I have received in a promotional email?

Cancellation and Returns

1. How can I cancel my order?

2. What is your returns policy?

Overseas

1. Which bouquets can be sent overseas?

2. Does the price include delivery for overseas bouquets?

3. What number can I use to call you if I live overseas?

Ordering

1. Will I receive confirmation of my order?

Yes, we will confirm all your online order details by e-mail as soon as the order is placed. This will be sent to the email address with which you log into your account.

2. Are there any extra charges beyond the prices quoted?

No, the price quoted is the price you will be charged unless you qualify for discounts. All of our Flowers by Post, Hand Tied Bouquets and Plants are available with a FREE delivery option by post or courier, depending on the bouquet, with Flowers by Post also available for delivery upgrades to next day delivery for a quoted surcharge. Local Florist bouquets are available with two options, for next day or same day delivery, both for a quoted surcharge. Please see individual product pages for specific availability of delivery options.

3. When will my payment be taken?

Payment will be taken at the time of order.

4. Are there any other products available that are not on the Internet?

No, Flying Flowers publish their full range of products online.

5. Why is the billing address displaying the same as the recipient's address?

On the 5th stage of the checkout (Billing Address), please make sure you enter the address that the credit / debit card is registered to, in most cases; this will be your own address. If your address is not already present with the addresses listed on the page, please scroll to the bottom of the page and add it as a new address. It will now be stored for next time.

6. Why can't the website find my combination of login and password?

Please be sure to check your caps lock as passwords are case sensitive. If this does not solve your problem, click 'Forgotten Your Password?' and enter your email address in the field provided. You will receive an email containing a new password. Once you receive this email copy your new password from it, and paste it into the field on the website.

7. How do I remove an item from my basket?

When you click the 'checkout' button within the basket in the top right hand corner of the web page, you will be taken to a page to review your basket. To remove a product, click the (x) next to the quantity. Alternatively, you may alter the quantity by changing the number in the quantity field, and then clicking 'update'.

8. Why won't the calendar let me select my delivery date?

Due to Royal Mail and courier restrictions we cannot deliver on Sundays or Bank Holidays.

If you are trying to order your bouquet for a date in the future, you may be unable to select a delivery date as the bouquet is no longer available. Our range changes seasonally so not all bouquets are available all year round, on the bouquets details page an available to date is shown.

9. Will there be a message card in the box?

Yes, there will be, you will be prompted to write your own message as part of the checkout process. You will be given a selection of preset messages if you are looking for some inspiration or have the space to write your own message up to 128 characters. Please remember to add the senders name to the message card so the recipient knows who to call to say thank you. Your name will not be added automatically.

10. Can I specify or change any of the contents of my bouquet?

To enable us to monitor and control the quality of all the bouquets from Flying Flowers they are made up to the specification, as detailed on the website. At this point, we are unable to make up bouquets that vary from those detailed.

11. What does 'Order Status' indicate in my order history?

Once you have completed all the details of an order, and it has been confirmed, the order status will be 'Placed'. The order status does not track delivery of the bouquet but will state when despatched.

12. I have an incomplete or inaccurate delivery address, how can I find the correct address?

We have a postcode lookup facility as part of checkout process, or alternatively Click Here to contact us and we can search our UK address database for you.

13. Can I arrange for a courier delivery of a bouquet from your postal range?

If you require delivery the next day or a specific named day delivery, many Flowers By Post bouquets can also be upgraded to courier delivery for a surcharge. Please see individual product pages for availability of this option.

14. Which bouquets can I arrange a same-day delivery for?

All of our Local Florist Bouquets are available for Same Day delivery for a surcharge, if ordered before 2.30pm. Delivery is available Monday to Saturday excluding bank holidays and Sundays. Local Florist Bouquets are also available for Next Day delivery if ordered before 11.30pm.

15. Can I change my choice of bouquet or other gift once my order has been confirmed?

If the order has not yet been despatched, we can change it, please Click Here to contact us.

16. When will my gift be delivered?

Please Click Here for our delivery information.

17. How can I track a delivery?

Please Click Here for our tracking information.

18. Where do you deliver to?

Please Click Here for our delivery information.

19. What happens if the recipient is not at home when the delivery is attempted?

When placing your order it is possible to enter delivery instructions in case the recipient is not in to collect - for example, a safe place where the box can be left, or a specific neighbour who can look after the parcel. Otherwise, a card will be left saying that a delivery was attempted.

Flowers By Post - The recipient will need to collect their gift from their local post office.

Next Day and Same Day Courier Service - Delivery will be attempted the following day.

20. How do I apply an Offer Code from a catalogue?

If you have an offer code, this should be entered into the 'Offer Code' box (on the right hand side of the page) when you have added all items into your shopping basket. An offer code must be entered to ensure any discounts or special offers are applied to your order. You will find your offer code in your catalogue at the bottom of the order form, on the inside back cover. Enter your offer code into the 'Offer Code' box and click GO to apply (do not press enter), your discounted price should then be displayed. DO NOT enter your offer code into the promotional code box.