Frequently Asked Questions


Ordering

Cancellation and Returns

Overseas



Ordering

1. Will I receive confirmation of my order?

Yes, we will confirm all your online order details by e-mail as soon as the order is placed. This will be sent to the email address with which you log into your account.

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2. Are there any extra charges beyond the prices quoted?

All postal bouquets are delivered free of charge. However, our courier delivered bouquets have a standard £3.99 delivery charge, which will be applied at the checkout. Please see individual product pages for our delivery options.

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3. When will my payment be taken?

Payment will be taken at the time of order.

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4. Are there any other products available that are not on the Internet?

No, Flying Flowers publish their full range of products online.

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5. Why is the billing address displaying the same as the recipient's address?

On the 5th stage of the checkout (Billing Address), please make sure you enter the address that the credit / debit card is registered to, in most cases; this will be your own address. If your address is not already present with the addresses listed on the page, please scroll to the bottom of the page and add it as a new address. It will now be stored for next time.

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6. Why can't the website find my combination of login and password?

Please be sure to check your caps lock as passwords are case sensitive. If this does not solve your problem, click ‘Forgotten your Password?’ and enter your email address in the field provided. A new password will be emailed to you, which you can then copy and paste into the field on the website. Please also be sure to check your junk or spam inbox for our email, as it can sometimes get stuck there.

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7. How do I remove an item from my basket?

When you click the 'checkout' button within the basket in the top right hand corner of the web page, you will be taken to a page to review your basket. To remove a product, click the (x) next to the quantity. Alternatively, you may alter the quantity by changing the number in the quantity field, and then clicking 'update'.

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8. Why won't the calendar let me select my delivery date?

Due to Royal Mail and courier restrictions we cannot deliver on Sundays or Bank Holidays.

If you are trying to order your bouquet for a date in the future, you may be unable to select a delivery date as the bouquet is no longer available. Our range changes seasonally so not all bouquets are available all year round, on the bouquets details page an available to date is shown.

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9. Will there be a message card in the box?

Yes, there will be, you will be prompted to write your own message as part of the checkout process. You will be given a selection of preset messages if you are looking for some inspiration or have the space to write your own message up to 128 characters. Please remember to add the senders name to the message card so the recipient knows who to call to say thank you. Your name will not be added automatically.

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10. Can I specify or change any of the contents of my bouquet?

To enable us to monitor and control the quality of all the bouquets from Flying Flowers they are made up to the specification, as detailed on the website. At this point, we are unable to make up bouquets that vary from those detailed.

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11. What does 'Order Status' indicate in my order history?

Once you have completed all the details of an order, and it has been confirmed, the order status will be 'Placed'. The order status does not track delivery of the bouquet but will state when despatched.

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12. I have an incomplete or inaccurate delivery address, how can I find the correct address?

We have a postcode lookup facility as part of checkout process, or alternatively Click Here to contact us and we can search our UK address database for you.

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13. Can I arrange for a courier delivery of a bouquet from your postal range?

Unfortunately, our postal bouquets cannot be upgraded to courier delivery. Please see our ‘Next Day Flowers’ category for courier delivered bouquets.

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14. Which bouquets can I arrange a same-day delivery for?

All of our Local Florist Bouquets are available for Same Day delivery for a surcharge, if ordered before 2.30pm. Delivery is available Monday to Saturday excluding bank holidays and Sundays. Local Florist Bouquets are also available for Next Day delivery if ordered before 11.30pm.

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15. Can I change my choice of bouquet or other gift once my order has been confirmed?

If the order has not yet been despatched, we can change it, please Click Here to contact us.

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16. When will my gift be delivered?

Please Click Here for our delivery information.

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17. How can I track a delivery?

Please Click Here for our tracking information.

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18. Where do you deliver to?

Please Click Here for our delivery information.

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19. What happens if the recipient is not at home when the delivery is attempted?

When placing your order it is possible to enter delivery instructions in case the recipient is not in to collect - for example, a safe place where the box can be left, or a specific neighbour who can look after the parcel. Otherwise, a card will be left saying that a delivery was attempted.

Flowers By Post - The recipient will need to collect their gift from their local post office.

Next Day and Same Day Courier Service - Delivery will be attempted the following day.

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20. How do I take advantage of an offer I have received in a promotional email?

At the checkout, enter the discount code provided in your email into the ‘Promotional Code’ field. Your discount will then be applied.

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Cancellation and Returns

1. How can I cancel my order?

Please Click Here to see our cancellation information.

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2. What is your returns policy?

Please Click Here to see our returns policy.

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Overseas

1. Which bouquets can be sent overseas?

We can now deliver to over 140 countries. Please call 0844 453 3556 to find out more.

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